Conditions and useful information

Useful information

Check in

From 16:00

For arrivals before 8:00 PM you will be greeted at the apartment by a member of the YOUR BORDEAUX HOME team. We will give you a guided tour of the apartment plus some tips on Bordeaux.

For arrivals after 8:00 PM, we offer self-check in with a key lock box located at the entrance of your apartment. The next day a member of the YOUR BORDEAUX HOME team will visit you to ensure your safe arrival.

Check out

to 11:00

Cancellation

Free cancellation until 18:00, 3 day(s) before your arrival

A preauthorization is made to reserve the apartement. This preauthorization is changed as a payment only 3 days before the arrival date.

You may cancel with no cost up to three days before arrival. After this period, the total booking amount will be due in case of cancellation.

General cancellation policy applicable on all rates, excluding special rates that specify specific cancellation policies

WIFI

WIFI is available without charge

Parking

Parking is available close to the hotel

Children

Children stay free in parents' room up to 2 years

Extra beds are not available

Baby cots are available on reservation for a supplement of €15,00 / night

Animals

Animals are accepted

Animals incur a charge of €30,00 / animal / night

Tourism tax

€0,80 (per person, per night)

Supplementary information

We take care of everything :

  • The fresh bed linen and towels are prepared before your arrival
  • You will be please to find your Hermes shampoo and soap in the bathroom
  • You will be able to enjoy a free and private Wi-fi access, french television channels
  • You will find an instruction manual made in french and english explaining with simplicity how to use each facility of the house
  • You will find in your accommodation a "Cahier de conciergerie" with all the useful addresses and phone numbers of the area, along with the restaurants and locations worth seeing
  • We are available all the time from the moment you arrive for any questions or help with anything